Returns

Yes. If you change your mind, you have 14 calendar days from receiving your order to tell us that you wish to exercise your right of withdrawal, without having to give a reason.

You may unpack LUULA and check its characteristics and how it works.

We recommend keeping it in good condition, together with its two pieces, cover, bag and accessories.

If the product has lost value because of handling beyond what was necessary to check it, the corresponding reduction of the refund may be applied in accordance with the applicable regulations.

Write to us at luulapro@gmail.com stating your decision to withdraw from the purchase. You can also use the model withdrawal form, although its use is not mandatory.

You may include your order number to help us find it.

We will send you the instructions and the relevant return address.

After notifying us of your withdrawal, you have a maximum of 14 calendar days to send the product back.

For returns due to a change of mind, the direct cost of return shipping is borne by the customer.

The cost will depend on the carrier and the size of the parcel. Before sales open, we will complete the information on the estimated return cost.

This condition does not apply in the same way where the product is defective or not in conformity.

We will refund you using the same payment method used for the purchase.

The refund will be processed without undue delay and, at the latest, within 14 calendar days of receiving LUULA.

If you wish to exercise your right of withdrawal, you can find the model form here.